FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

  

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

  

HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

  

GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. 

  

WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

  

OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

  

ADDRESS CHANGES:
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

 

DO YOU SHIP INTERNATIONALLY?
We only ship within Sweden.

  

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.

  

HOW CAN I TRACK MY ORDER?

Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

  

WHY ISN'T MY TRACKING NUMBER WORKING?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

  

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

  

WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that timeframe. To get ahold of us to assist you please use the Contact Us tab

Jordfödd Special Editions

Vackert inbundna, tryckt i exklusiv soft touch och signerade av författaren är dessa samlarutgåvor utsökta presenter och den perfekta prydnaden i bokhyllan.

Bokpaket Jordfödd Special Editions

1. Varsel i natten - Special Editions plus bokmärke
Pris 225kr+65kr i frakt.

2. Dotter av Jord och Varsel i natten - Special Editions plus bokmärke.
Pris 425kr+80kr i frakt.

3. Varsel i natten - Special Editions x 2 plus bokmärke.
Pris 450kr+80kr i frakt.

4. Varsel i natten - Special Editions x 3 plus bokmärke.
Pris 675kr+110kr i frakt.

5. Dotter av Jord - Special Editions plus bokmärke.
Pris 200kr+65kr i frakt.

Hur du beställer:

Swisha totalsumma + frakt till:

123 094 04 29

 

I meddelande anger du följande:

Siffra (vilken produkt) + Namn + Leveransadress

Ex. (1) Lisa Nilsson, Stengårdsv.7 45899 Uddevalla

Skulle du inte få plats med hela adressen mejla mig efteråt på: jordfoddbestallning@outlook.com

Vill du köpa ännu fler utgåvor? Bor du nära och vill hämta boken? Kontakta mig innan för minskad/utebliven frakt.

Vanliga frågor

Skickar ni även utomlands?

Ja. Frakten kostar 50kr extra förutom den vanliga frakten som framgår.

Ex. Varsel i natten -Special Editions plus gåva i form av bokmärke. Pris 225kr+65kr frakt +50kr utlandsfrakt.

Jag kan inte betala med swish, hur gör jag?

För er som inte har swish eller som bor utomlands, ni kan göra en inbetalning till följande konto.

Kontohavare: Ann-Catrin Mattsson

Konto: 8368-3,704 651 838-2

IBAN: SE16 8000 0836 8370 4651 8382

BIC: SWEDSESS

Får du inte plats med namn och adress i meddelandet, mejla mig uppgifterna på: jordfoddbestallning@outlook.com

Hinner jag få min beställning innan jul?

Beställningar senast 14e december kommer levereras innan jul.

Har du andra frågor angående beställning?

Skriv till jordfoddbestallning@outlook.com